Blog > Automation > Now More Than Ever - You Need Remote Support!
3/24/20 | Anita O'Brien, Rexel Technical Consultant
Are you struggling to keep your manufacturing facility up and running? Staffing is limited and allowing people into your facility is becoming increasingly more difficult. And oh, by the way, demand is up, and downtime is unacceptable. If you are in this situation, you are not alone. We’re here for you with remote support.
Rockwell Automation offers remote support through TechConnect support contracts. Now more than ever, it’s critical to have a support contract in place. Remote support gets you back up and running faster, with more than 450 engineers available 24/7.
It’s easy to use—it’s just one simple telephone number or login with your authorization number. The contract is based on the product support you need and allows you to choose what best fits your organization.
Are you a visual person? You are in luck because Rockwell Automation now offers Live View, which leverages PTC Chalk technology. Live View allows for real-time remote assistance using augmented reality technology over a mobile-to-mobile communication app. Sound complicated? It isn’t. Imagine being able to show a Tech-Support Engineer what the problem is and having them be able to circle or point to the next steps to help you resolve issues quickly.
If you are experiencing staffing shortages and having to adjust production schedules, here are some questions to consider:
We are here to help you. We can easily adjust your contract to ensure you have the coverage you need when you need it.
We offer remote training sessions using Zoom or Skype technology for your facility on all your shifts to ensure you get the most out of your agreement. We will work with your staff to get their support accounts set up and explain how to use their contract. Your agreement provides multiple options to get your issues resolved using live chat, phone calls, submit a question, and a searchable knowledge base to assist with common issues.
You can choose to customize your contract to receive notifications. The contract also allows you to manage all your software updates. Your TechConnect subscription provides access to monthly webinars on various topics to help keep your staff educated. We also offer eLearning subscriptions as an option for your contract.
We’re here to help! Contact us today!