Blog > Automation > How Rexel Support Agreements (RSA) Solve Fragmented Industrial Challenges
12/21/23 | Kim Goodwin, Director of Customer Success and Lifecycle Services
As a manufacturer, you’re likely no stranger to the symphony of challenges that can arise. Alarms blare and your maintenance team scrambles to fix one problem after another. Downtime is eating away at your profits and stress levels are rising.
Managing multiple support services for your automation assets can be overwhelming. This is especially if you’re a small- or medium-sized manufacturer and don’t have access to as many resources as a larger business. So, what do you do?
The Rexel Support Agreement (RSA) is a comprehensive service plan designed to help industrial manufacturers overcome these challenges. The RSA is an all-in-one solution that combines a host of support capabilities into one annual contract, providing priority service and proactive engagements to help you maximize your automation investments and achieve operational excellence.
Simplifying Support for Enhanced Focus: The RSA gets rid of the complexity of managing multiple vendors and contracts, consolidating all your support needs into a single annual agreement. You also get a dedicated point of contact for all inquiries and issues.
Reduced Risk, Proactive Solutions: By leveraging data-driven insights and system assessments, our team of experts proactively identify potential problems before they can escalate.
Scalability to Accommodate Your Growth: As your business evolves, the RSA evolves with you. Plans are tailored to your specific needs, ensuring you receive the right level of support throughout your journey and empowering continuous growth and success.
Revealing Hidden Efficiency: Not only can the RSA fix problems, but it also optimizes your entire operation. Through expert guidance and data-driven recommendations, we identify opportunities to streamline your processes, enhance productivity, and reduce operational costs. You’ll unlock previously unknown efficiencies within your business, leading to financial gains and enhanced market competitiveness.
Partnership for Success: The RSA isn’t just some one-time product or service, it’s a partnership – a two-way conversation – giving you access to a dedicated team of experts committed to your success.
The RSA can also boost your sustainability efforts by helping you reduce energy consumption and waste. For example, predictive maintenance provides early detection and resolution of issues, which can prevent unnecessary energy usage. Proactive maintenance also extends the lifespan of your equipment, saving you money and reducing the need for replacement and waste generation. In addition, remanufacturing and repairing assets can prolong their life by keeping them in use for as long as possible. Instead of discarding the item at the end of its perceived useful life, they extend the useful life of an asset by replacing damaged, worn-out, or non-efficient parts, in effect, reducing what would otherwise end up in landfills.
You’re not just boosting your bottom line – you’re making a positive impact on the environment and showing your commitment to sustainability. This aligns your business with growing consumer expectations and positions you as a leader in the industry.
The RSA is a valuable tool and partnership to improve efficiency, boost productivity, and save money. By combining a host of capabilities into one contract, the RSA makes it easier for you to get the support you need to grow. Contact us today to learn more about the RSA and how it can help your business.